BatPro Privacy Policy – How We Protect Your Personal Data

BatPro ("we," "us," "our") operates the online gaming platform available at batpro.bio and is committed to protecting the privacy of every person who uses it. This Privacy Policy describes how BatPro collects, uses, stores, shares and protects personal information when you visit our website, register an account, make deposits or withdrawals, place bets, participate in promotions or contact our support team.

This policy applies to all users of the BatPro platform, including registered account holders and visitors browsing without an account. It covers all data collected through batpro.bio and any related BatPro communications, including emails and SMS notifications.

By using BatPro, you confirm that you have read this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree with any part of this policy, please stop using the platform and close your account if you have one.

BatPro is built for Pakistani users and all data handling practices are oriented toward protecting the rights of Pakistani users under applicable legal frameworks. We treat data privacy not as a regulatory box to tick but as a genuine part of building a platform that Pakistani players can trust over the long term.

BatPro collects personal data in three main ways: information you provide directly, information generated automatically as you use the platform, and information received from third-party service providers involved in operating the platform.

Information you provide directly:

• Full legal name as it appears on your CNIC.
• CNIC number, used for identity verification and age confirmation.
• Pakistani mobile number, used for account security, OTP verification and communications.
• Email address, used for account confirmations, transaction receipts and support correspondence.
• Date of birth, used to confirm you meet the 18+ age requirement.
• Payment account details including Easypaisa or JazzCash registered numbers, bank account details for IBFT transfers, and masked card numbers for Visa/Mastercard transactions. BatPro does not store full card numbers — card processing is handled by a PCI-DSS certified payment gateway.
• Any documents submitted during KYC verification, including CNIC photographs and utility bills used for address verification.

Information collected automatically:

• IP address and approximate geographic location (city level) derived from it.
• Device type, operating system and browser version.
• Pages visited on batpro.bio, time spent on each page and navigation path.
• Gaming activity including games played, bets placed, amounts wagered and session duration.
• Login timestamps and session data.
• Cookie data and similar tracking technologies as described in Section 5.

Information from third parties:

• Identity verification results from KYC service providers.
• Payment confirmation data from Easypaisa, JazzCash and card payment processors.
• Fraud risk signals from anti-fraud service providers, used to protect your account and other users.

BatPro uses personal data only for specific, clearly defined purposes. We do not use data for purposes that are incompatible with those originally stated, and we do not use it for advertising on third-party platforms.

Service delivery and account management — Your identity, contact and payment data is used to operate your BatPro account: processing deposits and withdrawals, crediting wins, applying bonuses, delivering bet results and providing account history. Without this data, the platform cannot function for you.

Identity verification and fraud prevention — BatPro verifies your identity to confirm you are who you say you are, that you meet the age requirement, and that no fraudulent activity is associated with your account. This protects you and other users. Verification uses your CNIC data and, where required, supporting documents.

Legal and regulatory compliance — BatPro is required by applicable law to maintain certain records, verify user identities and report suspicious activity. Financial transaction records are retained for audit purposes. This is a legal obligation, not a discretionary choice.

Platform communications — BatPro sends transactional communications related to your account: deposit confirmations, withdrawal notifications, security alerts, KYC status updates and support responses. These communications are necessary for account operation. BatPro may also send you promotional communications about bonuses or new features — you can opt out of promotional communications at any time through your account settings or by emailing support@batpro.bio.

Responsible gaming monitoring — BatPro monitors gaming activity patterns to identify users who may be showing signs of problematic gaming behaviour. This analysis uses your gaming session data to trigger responsible gaming tools or support outreach where appropriate.

Platform improvement — Aggregated and anonymised technical and gaming data is used to improve the BatPro platform, fix bugs, optimise performance and develop new features. This analysis does not identify individual users.

Security — Technical data including IP addresses, login timestamps and device information is used to detect and prevent unauthorised account access, identify bots and protect the integrity of the platform.

BatPro does not sell your personal data to any third party under any circumstances. We share your data only where necessary to operate the platform, comply with legal obligations or protect the security of the platform and its users.

The categories of third parties with whom BatPro shares data are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer processors and card payment gateways receive the minimum data required to process your transactions. These providers have their own privacy practices governing data they hold on their own systems.
• Identity verification providers: KYC service providers receive your CNIC data and, where required, document images to complete identity verification. These providers are contractually obligated to handle your data securely and use it only for the purpose of verification.
• Fraud prevention services: Anti-fraud providers receive limited technical data such as IP addresses and device fingerprints to generate risk signals. They do not receive your full identity or payment data.
• Cloud infrastructure providers: BatPro uses cloud hosting and database services to operate the platform. These providers process data on BatPro's behalf under strict data processing agreements and do not have independent access to use your data.
• Legal authorities: BatPro will disclose personal data to law enforcement, regulatory authorities or courts where required to do so by applicable law, court order or regulatory direction. We do not make such disclosures voluntarily.

BatPro uses cookies and similar technologies on batpro.bio. A cookie is a small text file placed on your device when you visit a website. It allows the site to remember certain information about your visit.

Essential cookies are strictly necessary for the platform to function. They manage your login session, keep you authenticated between page loads, and enable core features like game loading and payment forms. You cannot opt out of essential cookies and still use BatPro — they are fundamental to how the platform operates.

Functional cookies remember your preferences — such as your preferred language setting, display preferences and recently played games — to improve your experience on return visits.

Analytics cookies collect anonymised information about how users navigate batpro.bio. This helps BatPro understand which pages are popular, where users encounter problems and how to improve the overall experience. Analytics data is aggregated and does not identify individual users.

Security cookies help BatPro detect fraudulent activity, manage bot traffic and protect your account from unauthorised access attempts.

BatPro does not use advertising tracking cookies or share cookie data with advertising networks. You will not be retargeted with BatPro advertisements on other websites based on your visit to batpro.bio.

You can manage cookies in your browser settings. Blocking essential cookies will prevent you from logging in and using BatPro. Blocking functional and analytics cookies will not affect your ability to use the platform but may reduce personalisation features.

BatPro implements a layered approach to data security, combining technical and operational safeguards to protect your personal information from unauthorised access, loss or misuse.

• Encryption in transit: All data transmitted between your browser or device and BatPro's servers is encrypted using TLS (Transport Layer Security). The padlock in your browser address bar confirms this encryption is active when you use batpro.bio.
• Encryption at rest: Sensitive data including identity documents and financial records is encrypted in BatPro's databases. Encryption keys are managed separately from the data they protect.
• Access controls: BatPro staff access to personal data is restricted on a strict need-to-know basis. Employees with access to user data undergo security training and are bound by confidentiality obligations. System access is logged and audited.
• Two-factor authentication: BatPro offers two-factor authentication (2FA) on user accounts. We strongly recommend enabling 2FA to protect your account with a second verification step beyond your password.
• Payment data handling: BatPro does not store full card numbers or CVV codes. Card payments are processed through a PCI-DSS Level 1 certified gateway. Mobile wallet payments use a redirect model where BatPro never receives your Easypaisa or JazzCash PIN.
• Breach response: In the event of a data breach that poses a risk to users, BatPro will notify affected users as quickly as reasonably practicable and take immediate steps to contain and investigate the breach.

BatPro retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. Retention periods vary by data category as shown in the table in Section 2.

The key principles governing retention at BatPro are:

• Active account data is retained for the lifetime of your account. If your account is closed at your request and no legal hold applies, non-financial data is deleted within 90 days of closure.
• Financial transaction records — including deposit and withdrawal history — are retained for a minimum of seven years after the transaction. This is a legal requirement for financial audit purposes and applies regardless of account status.
• KYC and identity documents are retained for five years after account closure. This period reflects legal obligations related to anti-money laundering compliance.
• Gaming activity records are retained for five years after the relevant gaming session. These records support responsible gaming monitoring, dispute resolution and regulatory compliance.
• Technical and device data including IP address logs is retained for 13 months and then deleted or anonymised.
• Support correspondence is retained for three years to support ongoing account management and dispute resolution.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised aggregate data may be retained indefinitely for platform analytics.

As a BatPro user, you have specific rights over your personal data. BatPro will respond to verified rights requests within a reasonable timeframe, typically within 30 days. To exercise any of these rights, contact us at support@batpro.bio with the subject line "Privacy Rights Request."

BatPro is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is a mandatory step in the BatPro registration process and is enforced through CNIC verification.

If BatPro discovers that an account holder is under 18, we will immediately close the account, delete any personal data collected, return any funds deposited to the original payment method (after deducting any bonuses used) and report the incident internally for review.

If you are a parent or guardian and believe a minor has registered on BatPro without your knowledge, please contact support@batpro.bio immediately with the account details you are aware of. We will investigate and take appropriate action within 48 hours.

The BatPro platform may contain references to third-party services such as payment processors and game providers. When you interact with those services — for example, by authenticating a payment through the Easypaisa or JazzCash app — you are subject to that provider's own privacy policy. BatPro is not responsible for the privacy practices of third-party services.

BatPro does not embed third-party advertising trackers, social media widgets or external analytics tools that send your browsing data to third parties outside the BatPro service ecosystem. Any analytics tools used by BatPro operate under data processing agreements that restrict the use of collected data to BatPro's own platform improvement purposes.

If BatPro's game content is supplied by a licensed game provider, that provider may receive certain technical data — such as the game session ID and bet result — to facilitate the game. This data is limited to what is technically necessary and does not include your full identity or payment information.

BatPro may update this Privacy Policy periodically to reflect changes in platform features, data practices or applicable law. When material changes are made, BatPro will notify registered users by email or in-app notification at least 7 days before the revised policy takes effect.

The current version of this policy, including the "Last Updated" date, is always available at batpro.bio/privacy-policy. Minor updates — such as formatting corrections or clarifications that do not change the substance of how data is handled — may be made without prior notice, but will be reflected in the updated date.

If you continue using BatPro after the effective date of a revised Privacy Policy, that constitutes your acceptance of the updated policy. If you disagree with any changes, please close your account before the revised policy takes effect and contact support@batpro.bio to request deletion of your data where applicable.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how BatPro has handled your personal information, please contact us:

• Email: support@batpro.bio — use subject line "Privacy Rights Request" for formal rights requests.
• Response time: BatPro aims to respond to all privacy queries within 5 business days and formal rights requests within 30 days.

BatPro's support team operates on Pakistani time. If you submit a privacy query outside business hours, it will be queued and responded to at the start of the next business day.

Where you are not satisfied with BatPro's response to a privacy concern, you may have the right to escalate the matter to relevant data protection authorities. BatPro will cooperate fully with any such investigation.